Barsnake Customer Feedback!

If you would like to give us feedback regarding the Barsnake Product line, please feel free to e-mail: linda@barsnake.com

September 28, 2007

Dear Carter and Linda,

Following my recent experiences with both of you, I felt compelled to write. The other day, I received my replacement Barsnake and had to install it right away. Naturally, the very next thing was to road test it. All I can say is WOW – what an immediate and dramatic difference! I would have to guesstimate that the amount of vibration I experienced in my handlebars went down by at least 70%. Typically when I would ride my bike, at least one or both of my hands would start to go numb after 20 minutes of highway-speed riding. Now, the most I experience is a very slight tingle in my fingertips. It’s a shame that the riding season here in the mid-Atlantic will be coming to an end in the near future.

Further, not only am I thoroughly impressed with your product, there’s also the matter of customer service. When I contacted you to explain how I ordered the wrong Barsnake, your response to me was prompt and courteous. And to immediately send out a replacement product – well, that never happens. Until now, that is. I cannot sing the praises of both you and your product more. If you should ever decide to offer the Barsnake T-shirts, sign me up for one. I would have no problem advertising for you. I’ve already been telling all of my friends!

In short, thank you for delivering a product that not only meets the claims you make about it, but exceeds it, too. And thank you even more for being quality people with outstanding service.

Many Regards,

Kirk B.